Return & Exchanges, Payments

Returns
Our Return & Exchanges policy lasts 14 days. If 14 days have gone by delivery date, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs for returns/exchanges are the responsibility of the customer.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within 15 days (bank working days), and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@elenaguranda.com.

Payments

We accept: Visa, Mastercard, Maestro payments, Visa Electron, JCB, Discover, American Express, Diners Club, Boleto and PayPal payments.